Privacy & Cookie Policy

Last Updated: March 2026

Company Information

Tech Marketing Solutions B.V.
Trading as Mentor Water Technologies NL (“Mentor Water”)
Havenstraat 74A
1271 AG Huizen
The Netherlands

Chamber of Commerce (KvK): 77912756
VAT Number: NL861195243B01

Email: info@mwt-nl.com
Website: www.mwt-nl.com

For the purposes of this Privacy & Cookie Policy, "Mentor", “Mentor Water”, “MWT”, and “mwt-nl.com” shall refer collectively to Tech Marketing Solutions B.V., its website, commercial activities, digital services, affiliated branding, and operational divisions conducted under the MENTOR branding.

Mentor Water is committed to protecting personal data and processing information transparently, securely, and in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR) (EU) 2016/679.

This Privacy & Cookie Policy explains how personal data may be collected, processed, stored, protected, and used when visitors access the website, contact Mentor Water, request information, place orders, or otherwise engage with Mentor Water commercially or digitally.

1. Personal Data We May Collect

Mentor Water may collect and process personal data including:

Name
Company name
Job title
Telephone number
Email address
Billing or shipping address
IP address
Device and browser information
Website interaction data
Inquiry details
Order information
Communication history
Technical or project-related information voluntarily submitted by the user

Personal data may also include information submitted through:

contact forms,
quotation requests,
newsletter subscriptions,
dealer applications,
support requests,
WhatsApp communications,
email correspondence,
or other direct interactions.

2. When Personal Data Is Collected

Personal data may be collected when users:

visit or browse the website,
complete website forms,
contact Mentor Water by phone, email, WhatsApp, or social media,
request quotations or technical information,
place orders,
apply for dealership or partnership opportunities,
subscribe to newsletters or marketing communications,
or otherwise engage commercially or operationally with Mentor Water.

3. Purpose & Legal Basis for Processing

Personal data may be processed for purposes including:

responding to inquiries and support requests,
preparing quotations and processing orders,
customer relationship management,
dealer and distributor management,
product shipment and logistics,
technical support,
marketing communications,
website optimization and analytics,
fraud prevention and security,
regulatory compliance,
accounting and tax obligations,
and protection of legitimate business interests.

Processing is conducted under one or more lawful bases including:

consent,
contractual necessity,
legal obligation,
and legitimate business interest.

4. Sharing of Data with Third Parties

Mentor Water may share personal data with selected third-party service providers where reasonably necessary for business operations, including:

logistics and courier companies,
payment service providers,
CRM and email platforms,
IT and hosting providers,
analytics providers,
marketing agencies,
accountants,
legal advisors,
and regulatory or governmental authorities where legally required.

Where applicable, Mentor Water seeks to ensure that third-party processors operate under appropriate confidentiality and data protection obligations.

Mentor Water does not sell personal data to third parties.

5. Cookies & Website Technologies

The website may use cookies, analytics tools, pixels, session technologies, and similar tracking mechanisms to:

improve website functionality,
analyze traffic,
enhance user experience,
remember user preferences,
measure marketing performance,
and support website security.

Cookies may include:

essential cookies,
functional cookies,
analytics cookies,
and marketing or advertising cookies.

Users may control or disable cookies through browser settings. Disabling cookies may affect website functionality or user experience.

6. Analytics & Measurement Tools

Mentor Water may use analytics and measurement technologies including website traffic analysis, anonymized usage statistics, conversion tracking, and performance monitoring tools.

Collected information may include:

pages visited,
time spent on the website,
referral sources,
browser type,
device type,
and approximate geographic region.

Where technically feasible, IP anonymization and privacy-enhancing configurations may be applied.

7. Data Retention

Personal data shall not be retained longer than reasonably necessary for:

contractual purposes,
legal obligations,
operational requirements,
dispute resolution,
compliance obligations,
or legitimate business interests.

Certain accounting, tax, transaction, and compliance records may be retained for legally required retention periods.

8. Your Rights Under GDPR

Subject to applicable law, users may have the right to:

request access to personal data,
request correction of inaccurate data,
request deletion of personal data,
object to certain processing activities,
request restriction of processing,
request data portability,
withdraw consent where processing is consent-based,
and lodge complaints with a competent supervisory authority.

Requests relating to personal data may be submitted using the contact details below.

9. Data Security

Mentor Water implements commercially reasonable administrative, technical, and organizational measures intended to protect personal data against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed completely secure.

10. Third-Party Websites

The website may contain links to third-party websites or external platforms.

Mentor Water is not responsible for the privacy practices, content, availability, or security of external websites not operated directly by Mentor Water.

Users access third-party websites entirely at their own risk.

11. Contact Information

Questions relating to this Privacy & Cookie Policy or personal data processing may be directed to:

Tech Marketing Solutions B.V.
Trading as Mentor Water Technologies NL